An introduction to Equality, Diversity and Inclusion
This module focuses on the law and good practice on recruitment interviewing.
Customer service is a team effort and not just the responsibility of employees who deal with the public directly.It changes the success of any organisation whether they are in business to make a profit or provide a service to the public. The higher quality of customer service you provide, the higher level of customer satisfaction you will receive.
After completing the module you will be able to understand the broad nature of fraud, bribery and money laundering
This course contains three short videos to raise awareness around Cyber security, Phishing and fraud